Skip to main content

Zammad credentials

You can use these credentials to authenticate the following nodes:

Prerequisites​

  • Create a hosted Zammad account or set up your own Zammad instance.
  • For token authentication, enable API Token Access in Settings > System > API. Refer to Setting up a Zammad for more information.

Supported authentication methods​

  • Basic auth
  • Token auth: Zammad recommends using this authentication method.

Refer to Zammad's API Authentication documentation for more information about authenticating with the service.

Using basic auth​

To configure this credential, you'll need:

  • A Base URL: Enter the URL of your Zammad instance.
  • An Email address: Enter the email address you use to log in to Zammad.
  • A Password: Enter your Zammad password.
  • Ignore SSL Issues: When turned on, Otera will connect even if SSL certificate validation fails.

Using token auth​

To configure this credential, you'll need:

  • A Base URL: Enter the URL of your Zammad instance.
  • An Access Token: Once API Token Access is enabled for the Zammad instance, any user with the user_preferences.access_token permission can generate an Access Token by going to your avatar > Profile > Token Access and Create a new token.
    • The access token permissions depend on what actions you'd like to complete with this credential. For all functionality within the Zammad node, select:
      • admin.group
      • admin.organization
      • admin.user
      • ticket.agent
      • ticket.customer
  • Ignore SSL Issues: When turned on, Otera will connect even if SSL certificate validation fails.